Humans have many emotions like love, hatred, anger and happiness. But these have to be coordinated in a proper way. Anemployee’s understanding of his/ her emotions along with their colleague’s emotions at workplace to create better working environment and coordination is termed as emotional intelligence.Emotional intelligence is the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.Emotional quotient (EQ) is the level of a person’s emotional intelligence, often as represented by a score in a standardized test.. Emotional Intelligence is absolutely essential in the formation and enhancement of close personal relationships. So employees must develop good communication and organizational skills for good decision making and good interpersonal relations. Researches have proved that high intelligence quotient (IQ) helps you only to learn new things, make reasoning in various settings and apply your knowledge in what you do. But EQ has a limit less scope far beyond all other cognitive skills. Your EQ helps you to sense, understand and apply emotion for higher productivity. Research studies also brings to light that 90% of high performers at the work place possess high EQ, while 80% of low performers have low EQ.
The five dimensions of Emotional Intelligence
Intrapersonal Emotional Intelligence
- Self awareness understanding yourself (moods, emotions etc) and your impact on others.
- Self management which is your ability to control your actions and think properly before acting.
- Motivation to work irrespective of what you earn but reach your goals with persistence.
Interpersonal Emotional Intelligence
- Empathy to properly understand the ability of others
- Social skills to effectively manage and build relationship.
A good understanding of emotional intelligence enhances management skills, provide team effectiveness, can make flexible planning, motivate others, or in short improve a range of career development factors. While studying the cases of successful people we understand that 10-25% of their success can is attributed to their IQ, the rest is because of their high EQ, which is a measure of their mental health, job performance and leadership skills. As individuals our success as well as that of our profession depends on our ability to read others and react appropriately. Hence EQ has become a global trend for success in our lives and career.
Ways to enhance yourEmotional Quotient
- Find time to find out how you feel before you meet people.
- Decide upon whether you are in your resourceful state or not.
- If you are not your resourceful state, try reducing negative emotions.
- Build up good thoughts as good thoughts lead to good emotions.
- Once you have moved over to the resourceful state you can meet people and communicate with them.
- Feel relaxed and stay cool.
- Try and be proactive rather than being reactive.
- Manage your stress levels.
- Listen to people with care
- Improve your empathy.
- Express your ability to be flexible
- Value people, their feelings