Soft skills broadly refer to people skills. The term describes those personal attributes that enable someone to interact effectively and harmoniously with other people. Soft skills are a combination of interpersonal skills, communication skills, character traits, attitudes and emotional intelligence. Soft skills are also known as professional skills. The professional skills turn out to be one with very high importance when it comes to dealing with one’s external client as well as customers and also when it comes to interacting with your colleagues.
The technical skill gap can be abridged very easily through trainings due to its tangibility. However, the soft skills gaps prevailing in the organisation are not often perceived in the apt manner and seldom do organisations provide the right fix to problems through soft skills training interventions.
Regardless of your capability to perform and execute daily technical tasks and procedures, soft skills enables you to effectively interact and communicate with others in the workforce. Unlike hard skills, soft skills can be a challenge to train.
Well, let us take look at these.
Sale is a convincing ability. A sale is all about 80% of developing a positive mind-set and 20% of process involved.
Are you satisfied with the enhancement in the overall sales of the products and services of your organisation?
If not, it is time to fine tune the mind-set of your sales team through sales multiplier training.
The corporate goal of communic
ation is to build strong interpersonal relations and to influence others.
Are your employees active empathetic listeners?Do they try and understand their clients, customers and their own colleagues?
If not, you are losing a sizeable fraction of your business about which you are not aware. Training on communication skills can definitely improve your business.
Leaders are great followers. They are great followers of the organisation’s vision.
Are your employees aware about your organisation’s vision, mission and values? Are your employees able to see a greater purpose in their work? Do your employees feel empowered, accountable and responsible?
If not, your employees are certainly not at their best, as they work only for salary, positions and titles. The training on leadership enables a shift in their paradigms and lets them lead by the philosophy of leadership.
As long as people are there, there will be the potential for conflict. It isn’t wrong or bad. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. Conflict management should be seen as an opportunityto improve situations and strengthen relations.
Are your employees really good in managing and resolving interpersonal and interdepartmental conflicts?
If not, it will hamper the relationships, harmony, effectiveness and productivity in the organisation. The training on conflict management will take your employees a long way in managing and resolving conflicts.
The impact of soft skills training for the employees in an organisation can be gauged from the above mentioned facts.
Measuring performance outcomes is essential to designing and developing future training initiatives. Organisations struggle to effectively track and measure results. It is also very much true that it is more difficult to measure soft skills, as it is more intangible than hard skills.
However some of the key performance indicators including lower turnover rates, increase in customer satisfaction, the enhancement in sales, the increase in loyal customers, etc. are several ways to assess the effectiveness of soft skills training in the workplace.