Theory
Well, let us know the wealth of our smile
We can make our face beautiful by having a smile. We can win people, friends,
customers and clients by our smiles. A good radiant smile with an attitude of care
is a quick fix for building rapport. The warmth of smiles extends to relationships. It
is said that the goal of communication is to build strong interpersonal relations
and to influence others. The attributes of successful communication, as per
research studies are the body language (55%), tone of voice (38%) and the words
(7%). In fact the most influencing parameter in communication is the body
language of the person and the most prominent feature of winning and
influencing conversations is the smile.
A Chinese proverb says that a person who does not know how to smile should not
open a shop. A good smiling face leaves a deep and soothing impression of you in
the minds of others. It builds the environment for sales and business. Try to have
a smiling face and even when we talk, we should have a smile, as the smile not
only gives us a face lift, but also betters our tone of voice. So even when we speak
to people over the phone, talk with a smile as it provides a better tone. Sales
professionals and marketing callers can initiate cold calls with a smile in order to
get the enthusiasm transferred at the other end. Smile is a good exercise for the
facial muscles. It keeps us young, makes us more attractive, makes us happier,
makes everyone around us better and makes us live longer.
Now, we can decide, whether to smile or not. Whatever maybe your decision, I
have a gift for you, my wonderful smile. However, please pass it on to
someone……and see the smiles with the sweetness of happiness erupting on
many a faces
Story
Every morning, Ramesh took the same crowded bus to work. He sat by the
window, earphones plugged in, eyes on his phone — never looking up, never
noticing. To him, the bus was just a box full of strangers, each lost in their own
silence.
One rainy morning, as he hurried in, the bus was unusually full. He squeezed into
the last empty seat beside an elderly man with kind eyes and a wrinkled smile.
The old man greeted him softly, “Good morning, son.”
Ramesh gave a faint nod and looked away. But out of the corner of his eye, he
noticed something — the man smiled at every passenger who boarded, whether
they smiled back or not. Some ignored him, some smiled shyly, and some even
frowned. Yet his expression never changed — a gentle, patient smile, like sunlight
that refused to fade.
When the bus hit a pothole, a young woman’s bag toppled and its contents
scattered. Before anyone reacted, the old man bent down and helped her gather
everything. She thanked him, and again, he simply smiled.
Stop after stop, this simple gesture repeated — a smile for a mother holding a
crying baby, a smile for the tired conductor, a smile even for the rude man who
pushed past him.
When it was finally time for Ramesh to get down, he felt something unusual — he
actually wanted to say goodbye. For the first time in years, he smiled back.
The old man looked at him, his eyes crinkling. “That’s the one,” he said.
Ramesh frowned, half-laughing. “The one what?”
“The one I was waiting for,” the man replied. “A smile that travelled.”
That line stayed with Ramesh long after he left the bus. That day at work, he
smiled at the security guard, at the receptionist, at the peon who brought tea.
And something changed. People smiled back. The office felt warmer,his mood
lighter.
That evening, as he sat on the bus again, he realized how silent his mornings had
been all these years — not because people didn’t talk, but because no one had
spoken the only language that never fails: a smile.
Days later, Ramesh searched for the old man, but never saw him again. Yet, every
morning now, when he steps onto the bus, he carries the same expression the old
man had — a smile that says, “I see you. I care.”
Because he finally understood — we may speak in hundreds of tongues, but the
world only truly listens when we speak in smiles.
Activity
1. Find 10 new faces to smile everyday
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Quote
“All the statistics in the world can’t measure the warmth of a smile.” – Chris Hart
Take Away
1. The most prominent feature of winning and influencing conversations is the smile
2. Pass over your smiles to others.